- All service and sales activities are handled during our regular working hours only. (Mon/Sat: 10.00 to 18.00).
- Orders received after our working hours are considered as the order for our next working day.
- To increase the customer satisfaction level, Shanlax is handling your orders with our exclusive personal touch. So, whenever we received your sales/service order, we will contact you as soon as possible (maximum of 2 hours).
- Order follow-up activities like proposal preparation and quotation finalization were done within two working hours.
- Execution of work and dispatch will be intimated to the customers prior to your bill payment.
- Orders are executed after getting 100% payment.
- Other Terms and conditions are clearly indicated in our proposal/quotation.
- Information/corrections given by customers orally is not considered. Details given in the email only validated.
- Misuse of our communication services like phone or email will be strictly prohibited.
- Our clear cut Cancellation and Refund policies are given separately.
- Offers and discounts are announced and its validity is the sole rights of Shanlax eMart.
- Information given in our website is not used only for our business and not transfer to any other business or entity.
- For any clarification or doubts kindly write to us info@shanlax.com