Shanlax eMart respects the privacy of all individuals by treating all personal information as confidential. Personal details are only collected for the purpose of setting up an online customer account and facilitating orders and corresponding with customer. We respect your privacy and understand the need to protect personal information.
You acknowledge and consent to Shanlax eMart using your personal information for the purpose in which it was collected for; to facilitate and process your order & to carry out or respond to your purchase requests.
Shanlax eMart takes reasonable security steps to destroy or permanently destroy personal information when it is not longer required and to protect you from unauthorised access, disclosure & misuse.
To avail certain services on our Websites, users are required to provide certain information for the registration process namely: – a) your name, b) email address, c) PIN code, d) credit card or debit card details. The Information as supplied by the users enables us to improve our sites and provide you the most user-friendly experience.
All required information is service dependent and we may use the above said user information to, maintain, protect, and improve its services (including advertising services) and for developing new services
Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law for the time being in force.
We do not sell, trade or transfer to outside parties your personal identifiable information.
Card payments are not stored in our system but passed through a secure server using encrypted technology.
Information Sharing: We shares the sensitive personal information to any third party without obtaining the prior consent of the user in the following limited circumstances:
(a) When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations.
Information Security: We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data.
All information gathered on our Website is securely stored within our controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited.
Grievance Redressal and Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to Mr.P.Karthikeyan (“Grievance Officer”).
Mr. P. Karthikeyan (Grievance Officer)
61, V.P. Complex, TPK Main Road,
Madurai – 625003, Tamil Nadu, India.
Ph: +91 9626166683